Shipping policy
At Cynova, we want you to enjoy items Designed for Life, Styled for You with peace of mind. Below, you’ll find everything you need to know about how and when your order will arrive.
📦 Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed the next business day.
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You’ll receive a shipping confirmation email with tracking details once your order leaves our warehouse.
🌍 Shipping Times
Please note: Our products ship directly from our overseas fulfillment partners to keep costs low and value high.
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United States: 7–15 business days
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Canada, UK, Australia: 10–20 business days
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International: 10–25 business days (varies by destination and customs clearance)
Delivery times are estimates and may be affected by factors outside our control (customs delays, carrier disruptions, holiday demand).
🔍 Tracking Your Order
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Tracking numbers are provided for all shipments.
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Please allow 3–5 business days for tracking updates to appear after your order has shipped.
🏠 Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout. Once an order has been processed, we cannot guarantee changes. Cynova is not responsible for packages lost due to incorrect addresses provided by the customer.
📭 Lost or Stolen Packages
If tracking shows your order as “Delivered” but you haven’t received it:
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Check with neighbors or your local post office.
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Cynova is not liable for lost or stolen packages after confirmed delivery.
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If you need additional assistance, contact us at support@shopcynova.com.
💸 Customs, Duties & Taxes
For international customers: Import taxes, duties, and fees are not included in the product price or shipping cost. These charges are the responsibility of the customer and are collected by your local customs office.
❓ Questions
For any shipping-related questions, please reach out:
📩 support@shopcynova.com
📍 Cynova Returns, 8088 S Orange Blossom Trl, Orlando, FL 32809